We’re two months into the new year, and many of us are two months into our social media strategies, or we are two months into planning our social media strategies. Whatever side you are working on, I’ve got 12 tips that may help you in changing, organizing and planning your social media strategies. I like to call it my “12 for 12” plan, 12 things you can do to improve your social media in 2012.
DEVELOP A SOCIAL MEDIA POLICY. If you or your company are in the social space, and do not have a social media policy, you are setting yourself and your brand up for a whole heap of trouble. Your policy should provide guidelines on how to use the various social media networks, how to interact on these networks and address the use of what you should share on these networks. The policy protects you and anyone else who uses social media on your brand’s behalf.
DO NOT LINK FACEBOOK TO TWITTER. I see many people who make the mistake of linking what they share on Facebook to Twitter, or vice versa. While both of these communities are the most popular, the audiences are totally different, the way you interact on these sites is totally different, so your messaging should be totally different. The activity stream on Twitter is very active, and the average tweet lasts about 30 seconds. Utilize shorter and concise messages here, and save your richer content for Facebook.
START USING FACEBOOK INSIGHTS. Most people have heard of Facebook Insights, but most of us are not using it right. There is a wealth of information at your fingertips, and it is FREE. Use the insights to gain an understanding of the engagement of your posts to see what works and what doesn’t work, and adjust your strategies accordingly.
DO NOT TWEET LONGER THAN 140 CHARACTERS. Twitter has a limit of 140 characters for a reason…don’t go beyond that. Matter of fact, try and keep your tweets to about 100 characters if you can. This will allow for someone to share your tweets with something more than the normal RT. Nothing drives me more crazy than to see the that “tl” at the end of a tweet, I never click on that link to finish reading a tweet.
DEVELOP A CONTENT SCHEDULE. Ever been sitting at your desk twiddling your thumbs wondering about what earth-shattering news you can share to drive up likes or RTs? STOP DOING THAT! Take some time and plan out a content schedule. Look at three months out and break it down month by month, then week by week and then day by day. This schedule will allow you to post relevant content and keep you from wasting time trying to find irrelevant things to post.
HIRE A COMMUNITY MANAGER. If your brand is really struggling on tackling social media, then you should explore hiring a community manager. Having a knowledgeable person to take the lead on the social media efforts for your brand is pivotal to its success. Don’t put the fate of your brand in the hands of the IT department or an intern.
DEVELOP A SOCIAL MEDIA TEAM. No one person can do it all. Create a social media team from colleagues across various departments. The social media team can help “divide and conquer” on various tasks to implement in the social media plan. This type of team will also aid in the company buy-in process to using social media.
START A BLOG. Because of the popularity of Facebook and Twitter and other social media networks, blogging can sometimes take a back seat. If you don’t have one, develop a blog. It will allow you to develop some very rich content, while also creating web traffic for your brand website and social media sites. Your blog allows for long-form content that cannot be expressed correctly on social media sites.
PROVE THE ROI TO MANAGEMENT. Everybody wants to know what the ROI is on social media. And my answer is always the same, “I don’t know”. What I do know is that if we’ve got a social presence, then we’ve got followers/fans that represent potential buyers. If I engage with them, and get them to view my content and drive them to my website, odds are, I have a shot at making a conversion. Management loves e-mail, but probably doesn’t question its ROI. Social media should be viewed the same way, as they are both electronic messages that give content and provide links back to your website. What’s the ROI on that e-mail you sent out last month?
TIE IN YOUR OFFLINE MARKETING EFFORTS. Bridging your online and offline marketing efforts is essential to the success of any overall marketing campaign. It extends the life of your message and provides other avenues in which to share content and drive web traffic. Use your social sites to deliver behind-the-scenes content as an extension of your print, radio or TV advertising.
STAY RELEVANT AND ON TOPIC. Nothing is more of a turn-off than when the brand or person you are following drifts on topic and doesn’t focus on the core message. I’m not saying that you cannot talk about current affairs, but find a way to tie them back into your brand so that your followers are consistently hit with your message.
DON’T BE EVERYWHERE. New social media sites are popping up all the time, but just because it’s there, doesn’t mean you need to go sign-up. When new sites arise, sign-up with a dummy account and test it out before you put your brand on there. If the new site doesn’t bring any additional value to your brand that your other sites are already delivering, then don’t wast your time.